Iridyx / Terms of Service

Terms of Service

Last updated October 21, 2026. Iridyx is operated by Shahan M Irfan in Greensboro, North Carolina.

Using this website

This website explains Iridyx services and lets you contact us or request a discovery call. Information on the site is general; the scope, price, and delivery terms for any client engagement are established separately. Please use the site lawfully and provide accurate information when you submit a form.

Iridyx SMS Program Terms

Program name: Iridyx Inquiry & Appointment Texts. Iridyx may send texts to people who have chosen to receive them about an inquiry or discovery call: booking links, replies to questions, confirmations, reminders, and follow-up about that request. A separate Iridyx Service Updates & Offers choice covers promotional messages about our services, overview videos, and offers.

Sending number: Iridyx program texts are sent from (336) 604-0085. This number is used for text messages only; to reach us by phone, use the contact number below.

How you opt in: You can select an optional, unchecked SMS consent box on an Iridyx website or booking form. You may also clearly agree in writing in an Instagram/Facebook direct message or explicitly agree during a conversation with Iridyx, including a call you placed or a live call we placed. We describe the message category, frequency, rates, and how to stop texts before collecting that consent. Giving us a number alone does not sign you up. We do not send a first text to ask you to opt in. See how consent works.

Frequency and charges: Message frequency varies with your inquiry, appointments, and the SMS categories you choose. Message and data rates may apply.

Stop or get help: Reply STOP to opt out of messages from the sending number, (336) 604-0085. You may receive one confirmation, followed by no further texts unless you opt in again. Reply HELP for help or contact shahan.irfan@iridyx.com or (336) 509-3751. If you previously opted out, contact us to re-enroll or follow the provider’s START process after new valid consent.

Your choice: SMS consent is optional and is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy.

Appointments and third-party services

Discovery call availability is handled through Cal.com. A booking is a request to speak with Iridyx; we may need to reschedule if circumstances change. Third-party sites and services linked from this website have their own terms.

Site content and changes

Iridyx owns the content of this website unless otherwise stated. We may update these terms and show the revision date above. Contact us with questions about these terms or the SMS program.

Client Services Terms

These terms apply when a business (the “Client”) buys services from Iridyx. If the Client has signed a separate agreement or order with Iridyx, that signed agreement controls wherever it differs from these terms.

Services: Iridyx provides the services described in the Client’s order or agreement, which may include an AI phone receptionist, text messaging and follow-up, booking, owner alerts, review requests, customer reactivation, reporting, and website, SEO and AI-search work. Some services depend on carrier registration approval, which Iridyx does not control.

Free pilots: Where a free pilot is offered, no fees are due during the pilot period. After the pilot, services continue at the agreed monthly price unless either party ends them in writing before the pilot ends.

Billing: Fees are billed monthly in advance to the payment method on file. Fees are month-to-month and non-refundable. There is no setup fee unless one is stated in the Client’s order or agreement.

Cancellation: Either party may cancel at any time with 7 days’ written notice (email or text is enough). Fees already paid are not refunded. On cancellation, Iridyx turns off call handling and messaging and removes its pages and DNS records, and the Client removes any call forwarding to Iridyx.

Service guarantee: If Iridyx fails to deliver a service as described in the Client’s order or agreement during a paid month, Iridyx will waive that month’s fee. This is the Client’s only remedy for that failure. It does not apply to outages of third-party services or to issues caused by the Client or its other providers.

No guarantee of results: Iridyx does not guarantee any number of calls, bookings, jobs, reviews, search rankings, AI-search placement, traffic or revenue. Reports are provided for information only.

Services provided “as is”: The services use automated and AI systems that can make mistakes, misunderstand callers or be unavailable at times. They rely on third parties, including phone carriers, Twilio, Retell AI and Google. Iridyx is not responsible for their outages, delays, policy changes or message filtering. Iridyx makes no warranties beyond those stated in these terms or the Client’s agreement, to the extent the law allows.

Limitation of liability: To the fullest extent allowed by law, Iridyx is not liable for missed, dropped or misrouted calls or messages, errors made by the AI system, lost jobs, profits, revenue or data, or any indirect, incidental, special or consequential damages. Iridyx’s total liability is limited to the fees the Client paid Iridyx in the 3 months before the claim.

Client responsibilities: The Client provides accurate business information and keeps it current, provides the access needed to install the services, and confirms it has permission to contact every customer and lead it provides to Iridyx. The Client makes its own decisions on pricing, estimates, insurance claims and its work. Iridyx does not give insurance, legal or financial advice. Iridyx is not responsible for the systems, automations, messages or outages of the Client’s other providers.

Client data: The Client owns its customer information, call records and booking records. If services end, Iridyx will provide an export in a standard format (such as a spreadsheet) if the Client asks in writing within 30 days. After that, Iridyx may delete it.

Iridyx system: Iridyx owns its system, including AI prompts, scripts, message templates, workflows, software, websites, booking pages, reports and know-how, along with anything built or improved while providing the services. The Client may not copy, resell or reverse-engineer it, or share it with another provider. Iridyx may use anonymized, aggregated performance data to improve its services.

Websites and domains: The Client owns its domain name and keeps control of it. A website built and hosted by Iridyx is part of the Iridyx system while the website service is active. If that service ends, Iridyx will provide the Client’s own text, photos and logo on request, and the Client may point its domain elsewhere.

Confidentiality: Each party keeps the other’s non-public business information confidential and uses it only to provide or receive the services.

Governing law: These terms are governed by the laws of the State of North Carolina.